Riverstone Animal Hospital is seeking a Superstar to care for their clients
RAH is a busy 2.5 doctor practice with an amazing team. We are located in a beautiful modern facility right in the heart of Canton Ga. We advocate for our patients and partner with our clients by helping them reach their goals in caring for their pets. Genuine care and compassion as well as true respect for each client are what we strive for daily. We need a star to shine brightly at our front desk. Yes, this means we are looking for a very specific team member to add to our family.
An extroverted happy person?
Do you love to help people?
Are you organized and diligent but can remain flexible and handle change?
Do you convey warmth, kindness?
Can you answer phones professionally, politely and with a cheerful, helpful attitude at all times?
Can you handle daily tasks, paperwork, ringing phones, clients and pets checking in and out, and barking dogs all at the same time AND still keep a smile on your face?
We are looking for someone who can answer “yes” to all those questions.
Our practice is a place clients feel cared for each and every time they walk in the door. Every person on our team must achieve this when they interact with our clients. They are not an interruption in our day but are the reason for our day.
Our client service representatives play a vital role at our practice; they are the first and last impression of our hospital.
Our CSRs must-
Present professionally in appearance and speech at all times
Possess excellent phone skills
Be comfortable addressing client concerns and resolving conflict
Handle multiple phone lines and clients without being outwardly overwhelmed
Maintain the appointment schedule, accommodating clients as needed and help to keep the team on track.
Stay organized and keep the front desk clean and free of distractions
Be comfortable discussing invoices, taking payments and discussing finances with clients
Love animals and genuinely care for their owners
Requirements to apply for this position-
High School Degree or equivalent
A minimum of 5yrs Client Service experience or 2yrs Veterinary experience
Must possess multi-tasking skills and have a minimum of 2yrs experience in a fast paced environment requiring this skill while taking care of clients face to face.
A positive work environment
Health and Dental Insurance
Paid Time Off & Paid Holidays
Healthy work environment
*We invest in you and your career goals. We offer matching 401K and paid CE to help you make this a career and not just a job.
This is a full time position (may inquire about PT as well)
35-40hrs a week
Some evenings required until 7pm
Two to three Saturdays per month- We are only open until 2pm on Saturdays
If our hospital sounds like the place where you can thrive and work with purpose, and you meet the qualifications listed above, please email cover letter and resume to: firstname.lastname@example.org