Prefers to work as part of a team rather than solo?
Enjoys solving clients’ problems and addressing their concerns?
Loves to stay on task and keep workload under control?
Likes to keep things in order and hates a messy work area?
Keeps the workplace running smoothly?
Knows how to deal with an emergency and keep a cool head?
Seeks knowledge and strives for self-improvement?
Who We Are
East Atlanta Animal Clinic was established in 2002. Our goal is to provide compassionate veterinary care for the community while using the most current technologies and procedures available.
East Atlanta Animal Clinic has grown over the years. We have worked hard on our company culture to provide an atmosphere that encourages teamwork, respect, and engagement. We are not your typical practice.
Here’s what you will need in order to do this job well and enjoy it:
You must love people and animals.
You need to be super-organized.
You must be a levelheaded person.
You need to be great at multi-tasking.
You must be totally reliable and hard-working.
You must be great at handling money and paperwork.
About the Job
Working as a Client Services Representative at EAAC involves the following:
Providing a positive experience for clients and patients at all times
Conducting yourself in a confident and professional manner with clients and coworkers even when situations are stressful
Answering telephones and handling calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Answering clients’ questions about basic animal care, prevention and routine procedures
Maintaining a proper appointment schedule, screening emergencies and prioritizing cases that need to be seen
Admitting patients and handling medical records with precision
Discussing costs and fees in a positive light while supporting hospital payment policies
Handling payment transactions accurately
Receiving and relaying phone, fax, and email messages accurately and promptly
Keeping the front desk and lobby clean, organized, professional and welcoming
Maintaining an organized alphabetical filing system
If you are the right person for this job, we look forward to hearing from you.
At least three years of experience as a customer service superstar!
High school diploma or equivalent
Understanding of basic veterinary terminology and abbreviations (and how to spell them correctly)
General computer knowledge, including understanding of MS Word, Excel, etc. Prior experience with AVImark preferred
Additional Salary Information: Minimum pay rate $12/hour. Pay rate can be increased based on previous experience.