Enthusiastic receptionist needed for a growing two doctor practice in Sandy Springs. Now is a great time to join our team as we embark on an exciting future. Our vision is to ensure that patients and parents enjoy the best quality life through support from their veterinary team and community. Our mission is to nurture the health and happiness of our most trusted friends through informed medical care and the personal connections we create with pets, parents, and community members. The following are our core values: passionate, friendly, patient, trusted, and respectful. Applicants must have excellent communication, time management, and typing skills. The applicant will be able to carry out assigned tasks with confidence and efficiency. Applicants must be available to work some weekends and holidays. Candidates who meet all requirements and have a strong interest in inventory, marketing, and management reports are preferred.
Receptionists must have at least one year veterinary experience. Duties include but are not limited to greeting clients promptly and professionally, admitting and discharging patients for appointments and procedures, managing financial transactions, tracking key metrics, reviewing medical records and discussing patient needs with clients, responding to prescription requests, calling clients for appointment confirmations and patient follow up's, and ensuring the client has a positive experience with each visit. Interested candidates who meet these requirements should email a cover letter, resume, and three references to firstname.lastname@example.org.
EDUCATION AND LICENSURE REQUIREMENTS
High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.
Experience with Impromed Infinity Software desirable but not required.
Significant experience with basic office functions in a busy office environment.
Previous veterinary receptionist practice experience.
The Receptionist must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute
Physical Effort : Work requires lifting and carrying records and equipment weighing up to 25 lbs.; requires sitting and standing for extended periods of time. Requires shift coverage that may not always be planned.
Working conditions : May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
Veterinary Knowledge / Client Education
Can answer client’s inquiries about basic animal care questions and routine procedures.
Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
Can guide client’ to make appropriate decisions regarding optimum pet care.
Admitting / Discharging Patients/ Cash Handling
Can admit patients and handle medical records entries accurately.
Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
Can handle client/patient transfers with ease.
Can prepare client invoices for services performed.
Can accurately handle payment transactions.
Can accurately and empathetically communicate estimates/treatment plans to clients.
Can bond with clients during interactions.
Can keep the front desk a positive area even in the event there is a client wait time. Schedule Management
Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen. Computer Knowledge / Telephone Skill
Receives and relays telephone, fax, and email messages accurately and promptly.
Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
Can Enter and update client and patient information into practice computer software.
Has good computer skills and shows accuracy in inputting details.
Can maintain positive, cooperative relationships with other employees.
Can display tact and respect with team members even when busy or hectic.
Feel and express a genuine liking for animals and their owners and for working in an animal care field.
Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
Can greet clients with poise and natural effort.
Can outline costs and fees in a positive light while supporting hospital payment policies.
Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
Can easily remember clients and patients names and uses them.
Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines. Recordkeeping/Filing
Can work almost constantly in the presence of other staff members and clients.
Understands and carries out oral and written directions.
performs other duties as assigned.
Additional Salary Information: Salary is dependent upon experience.
About Trusted Friend Animal Clinic
Trusted Friend Animal Clinic is a two doctor small animal practice located in Sandy Springs, GA.