We are seeking an experienced Client Service Representative to join our team! At VCA Briarcliff Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
About VCA Briarcliff Animal Hospital
VCA Briarcliff Animal Hospitals main location near Emory University is a busy 17-doctor small animal practice in the Atlanta area, offering extended appointment hours and 24-hour emergency care. We are AAHA accredited, an AAFP Cat Friendly practice, and home to one ABVP Diplomates, specializing in Canine and Feline practice. Our services include preventative and illness care, hospitalization, digital radiography, ultrasound, dentistry, oral surgery, soft tissue and orthopedic surgery, laparoscopic surgery, endoscopy, laser therapy, acupuncture, and exotic species care. We also offer boarding, grooming, and dog training. We are proud to be Atlanta's vet since 1958!