Desired Behaviors:
1. Possesses a passion for delivering the highest level of patient care possible.

2. Recognizes and is comfortable with the role of informal leader:
    a. Role models appropriate behaviors.
    b. Acts as a mentor and coach.
    c. Role models and fosters a learning environment in an effort to leverage peer and staff skills (technical, interpersonal, etc.).

3. Positive / effective communications:
    a. Communicates to clients and co-workers in a positive, professional manner in order to enhance the reputation of the hospital and improve the atmosphere for others.
    b. Is a good listener with the goal of leveraging productivity, efficiency, and patient care.

4. Able to multi-task and prioritize to ensure patient care is kept as the highest priority.

5. Is a team-player and values the need to contribute to others’ success.

6. Dedicated, “can-do” mentality demonstrated by willingness to go the extra mile. If patient flow demands, DVM stays beyond their regularly scheduled shift understanding their role and why their presence and positive attitude are necessary.

7. Compassionate and empathetic towards clients and their pets.

8. Detail oriented with a heightened focus towards accuracy and follow-up.

Position Responsibilities:
1. Medical & Surgical:
    a. Performs physical examinations and other appropriate diagnostic procedures; diagnoses medical or surgical conditions and presents treatment alternatives to the client.
    b. Performs medical and surgical (if scheduled in Sx) procedures; provides emergency services in accordance with hospital policy.
    c. Promptly and accurately updates client records (including completing medical records, treatment plans and rounding before the start and before the end of each shift).

2. Human Resources:
    a. Plays a leadership role with LVTs and Assistants; works with them to assess their current skill level then encourages and assists them with both professional and personal growth (proactive coaching).
    b. Delivers in-house medical training to staff.

3. Client Relations:
    a. Takes time to communicate in a warm, clear, and concise manner with clients, presenting them with treatment alternatives while being sensitive to their emotional needs and financial status.
    b. Sets an example for the staff in dealing with clients; promotes the concept of a client-centered environment.
    c. Is sensitive to clients’ and patients’ best interests including making referral options for treatment.

4. Practice Leadership:
    a. Leads by example regarding a positive, fun working environment that strives to provide benchmark patient care.
    b. Maintains a professional, positive attitude even under stress.
    c. Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the hospital function as a cohesive, high performing team.