We are a full service small animal veterinary office that has been serving our community for over 30 years by way of preventative medicine, vaccinations, surgical procedures, radiography, ultrasound, lab profiles, exotic pet care, avian pet care, lodging, grooming, and bathing. We are in search of an experienced veterinary receptionist to join our team.
Answering telephones in a professional manner and directing calls to appropriate staff as needed.
Scheduling and confirming patient diagnostic appointments, medical consultations, surgeries, grooming, bathing, and boarding reservations.
Greeting clients and their pets, ascertaining purpose of their visit, checking the patient in or directing the client to the appropriate staff member.
Computer literate including Word and Excel. Ability to prepare letters and/or reports in a professional manner. Avimark veterinary program experience preferred however will train.
Operating office equipment such as multi-line telephone system with intercom, Avimark veterinary program, facsimile, and copier.
Collecting information from clients over the telephone and/or in person in a professional, efficient and courteous manner in order to assure accuracy in the medical records.
Receive and route messages, lab results, emergency reports, and referral reports to appropriate doctors and staff members.
Compile and record medical charts, medical history, referral reports, and/or lab results, by way of computer and transcript.
Responsible for maintaining a consistently balanced money drawer while receiving cash, checks, Care-credit, and major credit cards as way of payments.
At least 1 year of experience in Veterinary Reception
A professional appearance and demeanor.
A teamwork mentality and is able to work as such.
Knowledge of principles and processes for providing excellent customer service. This includes great organizational, problem-solving, and client service skills.
Ability to change and grow with new protocols.
Knowledge and ability to maintain accurate record keeping.
Ability to maintain a sanitary, organized, and efficient front office.
About Animal Medical and Surgical Center
We are a full service veterinary hospital dedicated to helping our clients enjoy the health and companionship of their pets for many years. We believe in client service, hard-work, and dedication to our clients, patients, and team.